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BSOD Every 30 Minutes or so / Reference by Pointer /

Conzalez

N00BIE
Hi all, I've been getting BSOD errors with "Reference by Pointer" as the stop code. I downloaded WinDbg and BlueScreenView and to gain some insight, but I am still lost on what the issue is. WinDbg hints that the issue may be related to ntkrnlmp.exe and while BlueScreenView hints that the issue may be ntoskrnl.exe. I believe both .exe files are general and I wasn't able to pin-point what the issue was.
I'd appreciate it if anyone can help!
 

LLRRoD

PCTechAdvice.COM Admin
Staff member
Hi all, I've been getting BSOD errors with "Reference by Pointer" as the stop code. I downloaded WinDbg and BlueScreenView and to gain some insight, but I am still lost on what the issue is. WinDbg hints that the issue may be related to ntkrnlmp.exe and while BlueScreenView hints that the issue may be ntoskrnl.exe. I believe both .exe files are general and I wasn't able to pin-point what the issue was.
I'd appreciate it if anyone can help!
I have the same problems on a Dell 2-in-1 computer ...

Problem may be software or hardware so it's too early to tell. Have you ruled out that it isn't a faulty hard drive and memory? Is the BSOD intermittent?

Post your specs if possible.
 

Agridea

N00BIE
It's started yesterday morning and appears every 30-45 minutes.
I ran all the diagnostics (included in the computer and external, says memory, processor, hardware is ok)
I ran different Malware detection, the microsoft MSERT but nothing change.
I can make the BSOD each time I try to install the supportassist program from Dell
I will try now a recovery to a date before yesterday to see if it change something ...
 
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